Shipping & Delivery

At SlimWise Labs, we work to deliver your wellness essentials quickly and reliably, wherever you are. Below you’ll find clear details on processing times, regions we serve, and available shipping methods.

Where We Ship

• United States
• United Kingdom
• European Union
• Australia

Order Processing

• Processing time: 1–2 business days (Mon–Fri, excluding holidays).
• Orders placed after 12:00 (local fulfillment time) begin processing the next business day.

Shipping Options by Region

🇺🇸 United States

• USPS Tracked: 3–5 business days
• USPS Untracked: 4–9 business days

🇬🇧 United Kingdom

• Evri Tracked: 2–5 business days

🇪🇺 European Union

• EU Untracked Shipping: 3–7 business days
  Delivered via local postal services for efficiency. Some countries may experience delays during peak periods.
• EU Tracked Shipping: 3–6 business days
  Delivered via local postal services for efficiency. Some countries may experience delays during peak periods.

🇦🇺 Australia

• Australia Post Untracked: 3–7 business days
• Australia Post Tracked: 2–4 business days

🌍 Other International Locations (e.g., Canada, Mexico)

We do ship to select destinations outside our core regions (such as Canada and Mexico). However, we cannot guarantee exact delivery timelines or full tracking reliability at this time. Orders to unsupported regions are placed at the customer’s discretion.

Tracking & Notifications

• Tracked services include a tracking number sent by email once your order ships.
• Untracked services provide shipment confirmation but do not include step-by-step tracking updates.

Duties, Taxes & Customs

International orders (outside of the destination’s domestic market) may be subject to import duties, taxes, and fees once the shipment reaches your country. These charges are the responsibility of the recipient and vary by location.

Address Changes & Delivery Issues

• Address changes: Contact us immediately after ordering. If an order has already shipped, we may be unable to update the address.
• Failed delivery / Return to sender: If a parcel is returned due to an incorrect address or missed pickups, we can reship (additional postage may apply) or refund the product cost (shipping fees are non-refundable).
• Lost or damaged parcels: If your order appears lost or arrives damaged, please contact us within 7 days of the expected delivery date with your order number and any photos of the packaging/products.

Peak Seasons & Holidays

During peak periods (Black Friday/Cyber Monday, public holidays, etc.), carriers may experience delays. We appreciate your patience and recommend selecting a tracked option when timing is critical.

Need Help?

If you have any questions about your order or shipping method, our Customer Service team is here to help: support@slimwiselabs.com